Analisis Kualitas Pelayanan Pasien Terhadap Kinerja Petugas Kesehatan Di Puskesmas Bojongsari Kecamatan Losari Kabupaten Brebes Jawa Tengah

Karneli (2025) Analisis Kualitas Pelayanan Pasien Terhadap Kinerja Petugas Kesehatan Di Puskesmas Bojongsari Kecamatan Losari Kabupaten Brebes Jawa Tengah. Other thesis, Universitas 17 Agustus 1945 Cirebon.

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Abstract

This study aims to analyze the quality of patient service on the performance of healthcare providers at Bojongsari Health Center. This study uses a quantitative approach. The sample consists of 92 patients who received services at Bojongsari Health Center. Data analysis was carried out descriptively quantitatively and hypotesis testing was carried out using simple linier regression analysis. The results show that the quality of patient service has a significant effect on the performance of healthcare providers. The dimensions of service quality that have the most significant effect are responsiveness, empathy, and reliability. The study concludes that improving the quality of patient service is essential to enhance the performance of healthcare providers at Bojongsari Health Center.

Item Type: Thesis (Other)
Uncontrolled Keywords: patient service quality, healthcare provider performance
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions: Perpustakaan UNTAG 45 Cirebon
Depositing User: Dewi Yanti
Date Deposited: 22 Apr 2026 05:19
Last Modified: 22 Apr 2026 05:19
URI: https://eprints.untagcirebon.ac.id/id/eprint/87

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