QUALITY OF TAX SERVICE AT PRATAMA CIREBON ONE TAX SERVICE OFFICE

Quality is often interpreted as an everything that satisfies the customer or lives up to expectations. Service quality assessment is carried out at the time of the service implementation, namely
when there is contact between service recipients or consumers and the public with the party providing
or service officers. The quality of tax services can be seen from the characteristics of professionalism of
officers in providing services in accordance with the demands of taxpayers, it seems that in reality public
service providers are not always able to feel and understand the public desire of taxpayers appropriately.
This research aims to find out the quality of tax services at the Cirebon One Primary Tax service office.
This research applies qualitative method, research design refers to field observation, and interview and
documentation study to obtain data and information. The quality of tax services will be seen in terms of
equality, fairness, loyalty and responsibility. The quality of tax services has not fully fulfill the demands
of taxpayers, if the government is able to show the benefits of the tax system has been ensured that the
public performs tax obligations correctly in accordance with tax laws and increasingly achieves expectations. The results show that if the officer performs his duties with creativity, innovation and commitment, it can encourage all elements of the taxpayer public to increasingly trust and grow compliance to
pay taxes, as the fulfillment of shared needs and caring attitudes for others. This is allowing that the tax
can treat the community more voluntarily in fulfilling obligations to the state for the nation’s welfare.